/* Öffentliches Support-Formular (/kontakt/support) und Ticket-Ansicht im Konto */
.support { max-width: 760px; margin: 0 auto; }
.support__head .page-title { margin-bottom: 0.35rem; }
.support__head p { margin: 0 0 1.5rem; }
.support__hint { margin: 1.5rem 0 0; font-size: 0.9rem; color: var(--muted); }
.support .card__body h2 { margin: 0 0 0.4rem; font-family: var(--font-display); font-size: 1.45rem; }
.support .card__body h2:focus { outline: none; }
.support .card__body h3 { margin: 0 0 0.3rem; font-size: 1.05rem; }
.support code { background: #f3eff0; padding: 0.1rem 0.4rem; border-radius: 6px; font-size: 0.9em; }

.support-steps { list-style: none; display: flex; gap: 0.5rem; padding: 0; margin: 0 0 1.25rem; font-size: 0.9rem; color: var(--muted); }
.support-steps li { flex: 1; display: flex; align-items: center; gap: 0.5rem; padding-bottom: 0.6rem; border-bottom: 3px solid var(--border, #e6e1e2); font-weight: 600; }
.support-steps span { display: inline-grid; place-items: center; width: 1.6rem; height: 1.6rem; border-radius: 50%; background: #eee9ea; font-size: 0.8rem; }
.support-steps li.is-active, .support-steps li.is-done { color: var(--navy); border-color: var(--accent); }
.support-steps li.is-active span, .support-steps li.is-done span { background: var(--accent); color: #fff; }

.support-back { background: none; border: 0; padding: 0; margin: 0 0 1rem; color: var(--muted); font: inherit; font-size: 0.9rem; cursor: pointer; }
.support-back:hover { color: var(--navy); }

.support-choices { display: grid; grid-template-columns: 1fr 1fr; gap: 0.9rem; margin-top: 1.25rem; }
.support-choices--list { grid-template-columns: 1fr; }
.support-choice { display: block; width: 100%; text-align: left; padding: 1.1rem 1.25rem; background: #fff; border: 1.5px solid var(--border, #e6e1e2); border-radius: 12px; font: inherit; color: inherit; text-decoration: none; cursor: pointer; transition: border-color 0.15s ease, background-color 0.15s ease; }
.support-choice:hover, .support-choice:focus-visible { border-color: var(--accent); background: #fdf8f9; }
.support-choice:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.support-choice:disabled { opacity: 0.6; cursor: progress; }
.support-choice strong { display: block; font-size: 1.02rem; }
.support-choice span { display: block; margin-top: 0.2rem; color: var(--muted); font-size: 0.9rem; line-height: 1.4; }
.support-choice small { display: block; margin-top: 0.35rem; color: var(--muted); font-size: 0.78rem; letter-spacing: 0.03em; }

.support-alt { margin-top: 1.75rem; padding-top: 1.5rem; border-top: 1px solid var(--border, #e6e1e2); }
.support-alt p { margin: 0 0 1rem; }

.support-order { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 0.75rem 1.25rem; margin: 1rem 0 0; padding: 1rem 1.25rem; background: #faf7f8; border-radius: 12px; }
.support-order div[hidden] { display: none; }
.support-order dt { font-size: 0.75rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--muted); }
.support-order dd { margin: 0.15rem 0 0; font-weight: 600; overflow-wrap: anywhere; }

.support-check { display: flex; gap: 0.6rem; align-items: flex-start; margin: 0 0 1rem; font-size: 0.9rem; line-height: 1.45; }
.support-check input { margin-top: 0.2rem; flex: none; }
.support-hp { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }

.support-done { text-align: center; }
.support-done__check { display: inline-grid; place-items: center; width: 3.25rem; height: 3.25rem; border-radius: 50%; background: #e8f5e9; color: #1b5e20; font-size: 1.6rem; margin-bottom: 0.75rem; }
.support-done__number { font-weight: 700; font-size: 1.1rem; }
.support-done__number:empty { display: none; }

/* Konto: Ticketliste und Verlauf */
.ticket-list a { color: inherit; text-decoration: none; }
.ticket-list a:hover strong { text-decoration: underline; }
.ticket-thread { display: grid; gap: 0.9rem; margin: 1.25rem 0 1.5rem; }
.ticket-msg { max-width: 88%; padding: 0.9rem 1.1rem; border-radius: 14px; background: #f4f1f2; }
.ticket-msg--mine { margin-left: auto; background: #fbeef1; }
.ticket-msg header { display: flex; justify-content: space-between; gap: 1rem; margin-bottom: 0.35rem; font-size: 0.8rem; color: var(--muted); }
.ticket-msg header strong { color: var(--navy); }
.ticket-msg p { margin: 0; white-space: pre-line; overflow-wrap: anywhere; }
.ticket-msg small { display: block; margin-top: 0.5rem; color: var(--muted); }

@media (max-width: 640px) {
    .support-choices { grid-template-columns: 1fr; }
    .support-steps { font-size: 0.8rem; }
    .ticket-msg { max-width: 100%; }
}
@media (prefers-reduced-motion: reduce) {
    .support-choice { transition: none; }
}

/* Selbsthilfe über dem Formular: Anleitung und FAQ (support/_self-help) */
.support-help { display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 280px), 1fr)); gap: 0.75rem; margin: 0 0 0.6rem; }
.support-help__item {
    display: grid; grid-template-columns: auto minmax(0, 1fr) auto; align-items: start; gap: 0.85rem;
    padding: 1rem 1.1rem; background: #fff; border: 1.5px solid var(--border, #e6e1e2); border-radius: 12px;
    color: inherit; text-decoration: none; transition: border-color 0.15s ease, background-color 0.15s ease;
}
.support-help__item:hover { border-color: var(--accent); background: color-mix(in srgb, var(--accent) 4%, #fff); }
.support-help__item:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.support-help__icon { color: var(--accent); margin-top: 0.1rem; }
.support-help__text strong { display: block; font-size: 1.02rem; }
.support-help__text span { display: block; margin-top: 0.2rem; color: var(--muted); font-size: 0.9rem; line-height: 1.4; }
.support-help__arrow { color: var(--accent); transition: transform 0.2s cubic-bezier(0.22, 1, 0.36, 1); }
@media (hover: hover) { .support-help__item:hover .support-help__arrow { transform: translateX(3px); } }
.support-help__note { margin: 0 0 1.5rem; font-size: 0.92rem; }
.support__head .support-help__note { margin-bottom: 1.5rem; }
@media (prefers-reduced-motion: reduce) { .support-help__item, .support-help__arrow { transition: none; } }